Research Study: Towards a Collaborative Trust-Based Debugging Model for the Telecom Industry

Ayse Kok Arslan

Network and Communication Technologies, 2019, vol. 4, issue 1, 36

Abstract: This research presents the architecture of a collaborative troubleshooting platform to establish user trust by presenting practical scenarios of problem diagnosis using the technique of root-cause analysis in a high tech company in Silicon Valley. The study provides details of the implementation of debugging techniques within the field of telecommunication and demonstrates the feasibility of this problem-solving approach in a collaborative trouble-shooting platform to establish user trust.

Date: 2019
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