Confronting COVID-19: Policy Insights and Voices from Ghana’s Urban Informal Economy

Michael Kpessa-Whyte and William Asare

Public Administration Research, 2025, vol. 14, issue 2, 50

Abstract: When COVID-19 struck, governments worldwide swiftly implemented policy responses, often without adequate evidence. In Ghana, this urgency raised significant concerns for individuals reliant on the informal economy, where many survive through precarious, hand-to-mouth activities. As the immediate chaos of the pandemic subsides, understanding the experiences and perceptions of urban informal sector workers regarding these policies remains crucial. This study draws on interviews with various informal sector employees in Ghana to explore their lived experiences and views on government interventions to mitigate COVID-19 challenges. While some workers reported severe hardships due to lost income during lockdowns, others experienced unexpected business growth or found the restrictions fostered closer family bonds. Notably, the research revealed that government relief efforts largely failed to reach informal workers, despite their awareness of these initiatives. By amplifying the voices of informal sector workers, this compelling investigation offers a nuanced understanding of the complex interplay between crisis, policy, and the resilience of those operating outside the formal economy. The findings underscore the vital need for evidence-based policymaking that prioritizes the needs and experiences of the most vulnerable members of society, even during global upheaval.

Date: 2025
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