Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry

Muharrem Tuna () and Fatih Turkmen ()
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Muharrem Tuna: Gazi University Tourism Faculty, Postal: Golbası Yerleskesi 06830 Golbası / Ankara, TURKEY
Fatih Turkmen: Karabuk University Safranbolu Faculty of Tourism, Postal: 78600 Safranbolu/Karabük, TURKEY,

International Conference on Economic Sciences and Business Administration, 2014, vol. 1, issue 1, 284-295

Abstract: Although considered unwanted by the tourism industry, it has been acknowledged that conflict can foster new ideas which contribute in a positive way by providing an opportunity for self-critique and maintaining internal dynamism through change and innovations. For these reasons how to manage conflict is a crucial skill for managers. This research paper aims to determine the extent to which conflict management methods change according to demographic characteristics or the characteristics of the enterprises. It examines the preferences of managers on integrating, obliging, compromising, dominating and avoiding methods. Survey research has been conducted on 1098 managers, who work at touristic enterprises located in the seven regions of Turkey. The first part of the survey includes questions on the personal characteristics of managers and the general characteristics of their enterprises. The second part includes 28 statements to explore the conflict management strategies of the managers. Percentage, frequency, t-test for independent samples, one-factor variance analysis (Anova) and Bonferroni test have been used on statistical analysis. The survey analysis establishes a significant relationship between conflict management methods of managers, their demographic characteristics and the characteristics of the enterprises they work at.

Keywords: Conflict; Conflict Management; Conflict Management Methods; Tourism Enterprises Managers (search for similar items in EconPapers)
JEL-codes: M12 (search for similar items in EconPapers)
Date: 2014
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