Quality Management in Social Service Organizations

Raluca-Marilena Mihalcioiu ()
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Raluca-Marilena Mihalcioiu: Spiru Haret University, Ghica street no 13, Bucharest, 030045, Romania

International Conference on Economic Sciences and Business Administration, 2015, vol. 2, issue 1, 218-222

Abstract: Due to the changed political situation at the beginning of the nineties a Quality – Boom started in Germany at all levels of the economy. Scientific research couldn’t answer the question whether – if so, how - the use of Quality Management changed the management of social services organizations. The present paper focuses on the following question: How does the use of quality management can improve the activity of social service organizations? To reduce the complexity of this issue, it seems obvious to select a particular perspective: the experience of executives, the oneswho play a central role in quality management matters. Overall, it seems this obvious, not to focus this paper on monetary effects. The practical relevance of article should therefore be formulated as a provisional working hypothesis: from the combination of the different perspectives should be proved that quality management - regardless of which system or what "quality philosophy" it operates – must be seen as positive effects on this very important sectors of social service organizations.

Keywords: quality management; social services; social management; non-profit organisation (search for similar items in EconPapers)
JEL-codes: I12 J17 M10 (search for similar items in EconPapers)
Date: 2015
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