THE FACTORS AFFECTING THE ADOPTION OF A WELL-INTEGRATED INTERNET BANKING SYSTEM IN MAURITIUS

Yuvraj Sunecher (), Needesh Ramphul (), Hemant Chittoo () and Kamlesh Singh Poolay ()
Additional contact information
Yuvraj Sunecher: University of Technology Mauritius, Mauritius
Needesh Ramphul: University of Technology Mauritius, Mauritius
Hemant Chittoo: University of Technology Mauritius, Mauritius
Kamlesh Singh Poolay: University of Technology Mauritius, Mauritius

Journal of Central Banking Law and Institutions, 2024, vol. 3, issue 3, 393-408

Abstract: As the result of technological advancements, online banking is becoming a major feature for banks because it helps customers to save time and benefits banks financially. Although Mauritius’s banking sector is well developed, its e-banking sector has lagged behind other countries. Hence, the purpose of this study is to identify the factors affecting the adoption of internet banking. From the findings of the study, it can be seen that many Mauritians nowadays use internet banking, but it is principally the new generation whereas the older banking customers prefer the traditional way as they do not trust the internet to manage their money. Also, though many use e-banking now they still think human contact is important for banking relation and continue to visit their banks, thus proving that even if online banking is in well integrated in Mauritius now, it still has a long way to go for Mauritians to integrate it into their everyday lives and use it to its full potential.

Keywords: internet banking; banks; online; security (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://jcli-bi.org/index.php/jcli/article/view/205/65 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:idn:jclijn:v:3:y:2024:i:3a:p:393-408

DOI: 10.21098/jcli.v3i3.205

Access Statistics for this article

Journal of Central Banking Law and Institutions is currently edited by Dr. Arie Afriansyah

More articles in Journal of Central Banking Law and Institutions from Bank Indonesia Contact information at EDIRC.
Bibliographic data for series maintained by Sudiro Pambudi () and R. Dwi Tjahja Kusumo Wardhono ().