HALAL COSMETICS REPURCHASE INTENTION: THE ROLE OF MARKETING IN SOCIAL MEDIA

Mohamad Isa Abd Jalil (), Suddin Lada (), Mohd Ashari Bakri () and Zakiah Hassan ()
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Mohamad Isa Abd Jalil: Universiti Malaysia Sabah, Malaysia
Suddin Lada: Universiti Malaysia Sabah, Malaysia
Mohd Ashari Bakri: Universiti Malaysia Sabah, Malaysia
Zakiah Hassan: Universiti Malaysia Sabah, Malaysia

Journal of Islamic Monetary Economics and Finance, 2021, vol. 7, issue 4, 629-650

Abstract: This research aims to study the effects of social media marketing strategies on the repurchase intention among buyers of halal cosmetics manufactured in Malaysia. The study, based on the theory of social media marketing, identifies the nexus, and considers the mediating functions of word-of-mouth brand recognition and electronic word-of-mouth communication (e-WOM). The work takes a holistic view of brand recognition and e-WOM with reference to the two main relations, social media marketing strategy and repurchasing intention. The partial least squares structural equation modelling (PLS-SEM) method was employed and data collected from 300 respondents (followers) via an online questionnaire. The results indicate that there is a significant influence of social media marketing (SMM) on repurchase intention, brand awareness, and e-WOM; the impact is higher on brand awareness, followed by repurchase intention and eWOM. These results demonstrate that efficient brand management of the use of social media platforms will help increase brand awareness among halal cosmetics buyers. When used correctly, SMM may assist the distribution and communication of the most up-to-date information on cosmetic products and brands, resulting in increased awareness and repurchase intent. At the same time, eWOM is a useful tool for their respective followers to disseminate information to followers. The research has important implications for the halal cosmetics sector, as it contributes to the theoretical and management literature on social media marketing strategy.

Keywords: Halal; Social media marketing; Brand awareness; e-WOM; Repurchase intention (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:idn:jimfjn:v:7:y:2021:i:4b:p:629-650

DOI: 10.21098/jimf.v7i4.1379

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