Evolution Prerequisites of Formation of the Process Approach to Quality Management

Tsiomashko Yuliya S. () and Stankevich Irina V. ()
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Tsiomashko Yuliya S.: Odessa National Academy of Telecommunications named after A. S. Popov
Stankevich Irina V.: Odessa National Academy of Telecommunications named after A. S. Popov

Business Inform, 2013, issue 6, 372_377

Abstract: The article studies main stages of evolution of understanding and formation of approaches to quality management. It traces appearance and development of scientific thought in the theory of quality management from the point of view of the process approach. It justifies urgency of increase of the level of effectiveness and efficiency of activity of an organisation by means of creation, provision and management of the system of interconnected processes. It used the conducted studies to allocate eight main stages of evolution in quality management, which was reflected in the scheme developed by the authors. The article establishes that the process approach, which was offered in 1920s by representatives of administrative management, is the main approach today to quality management and meets requirements of the modern world. In the course of analysis of historic formation of approaches to quality management the article identifies evolution prerequisites that promoted introduction and distribution of the process approach to quality management as the basis of successful functioning of an organisation.

Keywords: quality; quality management; process approach; quality control system; ISO 9000 (search for similar items in EconPapers)
Date: 2013
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