Formation and Development of Intellectual Systems of Self-servicing: Basic Definitions

Kuzmin Pavel P.
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Kuzmin Pavel P.: Kislovodsk Institute of Economics and Law

Business Inform, 2013, issue 7, 231_235

Abstract: The article considers problems of formation of systems of self-servicing of customers. These processes take place in different branches of service and are determined by development of information technologies. History of development of systems of self-servicing is rather long, but they became to develop actively during formation of social networks and spontaneous solution of social tasks. Specific feature of the process of self-servicing is the fact that its participant plays both the role of the producer and customer. The condition of formation and development of systems of self-servicing is their complete information openness and voluntariness. It is necessary to create special systems of knowledge for development of this type of service systems. Functioning of the systems of self-servicing is an important element of ensuring stability of an economic system.

Keywords: sphere of services; self-servicing; service management; knowledge base; information system of service; innovations in service (search for similar items in EconPapers)
Date: 2013
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