Integral Assessment of Efficiency of Service Management of Sanatorium-and-Spa and Health-Improving Institutions

Vedmid Nadiya I. ()
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Vedmid Nadiya I.: Kyiv National University of Trade and Economy

Business Inform, 2013, issue 8, 331_336

Abstract: There is an increased interest to the problems of efficiency of the service activity at the modern stage of development of sanatorium-and-spa and health-improving institutions. That is why, the goal of the article is a scientific substantiation of the methodological foundations of the study of efficiency of the service management of sanatorium-and-spa and health-improving institutions. The article justifies a necessity of the use of the qualimetric methods of analysis when calculating indicators of efficiency of the service management of the sanatorium-and-spa and health-improving institutions. It offers methods of assessment of efficiency of the service management, including: building up of a multi-level hierarchical structure of indicators, which lie in the foundation of the integral estimate of efficiency of the service management of the sanatorium-and-spa and health-improving institutions on the basis of principles and methods of the qualimetric analysis and generalises the formula of its computation.

Keywords: efficiency of service management; qualimetric analysis; sanatorium-and-spa and health-improving institutions; integral estimate; tree of indicators (search for similar items in EconPapers)
Date: 2013
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