Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity

Proskurnya Maryna H. ()
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Proskurnya Maryna H.: Kyiv National Economic University named after. V. Getman

Business Inform, 2014, issue 1, 118_125

Abstract: The goal of the article lies in the study of influence of quality of servicing information and communication enterprises upon their productivity. The article analyses data of 42 projects that are realised by enterprises of the information and communication technology industry of Ukraine. Using statistical methods of calculation of productivity ratios and regression analysis, the article studies expediency of implementation of the methodology on improvement of CMMI processes using examples of Ukrainian enterprises. The article justifies the hypothesis of availability of correlation between the level of quality of services and productivity of information and communication enterprises, and also productivity growth when an enterprise goes to a higher level pursuant to CMMI methodology. Prospects of further studies in this direction are analysis of correlation between the project size and level of maturity of enterprise servicing as factors of influence upon its efforts, in order to find out whether they equally influence upon relatively big and small projects, and also the study of influence of increase of the level of quality of servicing due to high level certification upon results of enterprise operational activity.

Keywords: project management; software; enterprise development; information and communication services; quality of services; service maturity model; CMMI methodology (search for similar items in EconPapers)
Date: 2014
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