Concept of Assessment of Quality of State Services

Klymeniuk Oleksii M. and Hrudtsyna Yuliia V. ()
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Klymeniuk Oleksii M.: Academy of Municipal Management
Hrudtsyna Yuliia V.: Academy of Municipal Management

Business Inform, 2014, issue 2, 192_195

Abstract: The goal of the article lies in development of an approach to assessment of quality of state services using example of law-enforcement activity. In the result of the study the article offers a concept of assessment of quality of law-enforcement activity. While developing the concept, the article takes into account specific features of quality assessment, since results of law-enforcement activity cannot be measured so clearly as products. In this connection the article offers an approach based on measuring changes both in the results of law-enforcement activity and in expenditures for obtaining these results. The considered methods of assessment of law-enforcement activity give a possibility of characterising the quality of legal regulation both from the point of view of efficiency of expenditures and from the point of view of the set goal. Increase of the legal level of the state, in its turn, is a necessary condition of socio-economic reformation of society.

Keywords: quality; law-enforcement activity; efficiency; effectiveness; quality assessment (search for similar items in EconPapers)
Date: 2014
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