Quality Management of the Hotel Enterprises in Ukraine

Danko Nataliya I.
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Danko Nataliya I.: Kharkiv University of Humanities

The Problems of Economy, 2011, issue 1, 67_72

Abstract: The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.

Keywords: quality management; hotel enterprises; total quality management (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:idp:redpoe:y:2011:i:1:p:67_72

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