A general framework for an agent-based service performance assessment system in local governments

Ercan Oztemel and M. Ovul Arioglu Salmona

European Journal of Industrial Engineering, 2009, vol. 3, issue 4, 436-449

Abstract: Computing technologies illustrate remarkable success not only in manufacturing, but also in service-producing organisations. This paper presents a general framework for agent-based performance management in local governments. The importance of performance management and the capability of computing technologies to support that are introduced. After providing the rationale for automated performance assessment systems, the proposed framework is outlined. A performance assessment model is also proposed. This model is particularly designed to measure the performance of the services carried out by a local government, taking its capabilities, available resources, urban priorities and needs into account. The structure of the agents is explained and the possible implementation issues are addressed. [Received 24 January 2008; Revised 06 June 2008; Accepted 19 December 2008]

Keywords: service performance management; agent-based performance assessment; local government; multi-agent systems; MAS; agent-based systems. (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=27036 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:eujine:v:3:y:2009:i:4:p:436-449

Access Statistics for this article

More articles in European Journal of Industrial Engineering from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().