The service-dominant logic revisited: the role of purchase frequency in changing the dynamics of value co-creation

Jairo Salas-Paramo, Diana Escandon-Barbosa, Maria Del Carmen Alarcón-Del Amo and Josep Rialp-Criado

International Journal of Business Environment, 2021, vol. 12, issue 4, 389-409

Abstract: This study analyses the effect of the moderation of the fashion and car industries between the individual and social precedents that influence value co-creation and its effect in consumer company identification. It draws on both the service-dominant logic perspective and social identity theory to understand how individual and social factors influence participation in value co-creation processes. It uses a multi-group structural equation model (SEM) on a sample of 400 consumers in the fashion and car industries in Colombia. Among the main findings is that value co-creation has influence depending on the industry in which activities are carried out to generate value. For the fashion industry, it is possible that value co-creation influences identification with the company, as well as altruism and pro-social behaviour. For the car industry, in contrast, only the consumer's involvement in the processes of value co-creation becomes a mechanism that allows such identification with the company.

Keywords: value co-creation; consumer company identification; pro-social behaviour; multi-group; car industry; fashion industry; service dominant-logic; social identity theory; altruism; involvement; moderation effects. (search for similar items in EconPapers)
Date: 2021
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