The impact of environmental turbulence on business sustainability through organisational resilience and dynamic capabilities

Mohammad Hamsal, Mohammad Ichsan and Hendro Wicaksono

International Journal of Business Environment, 2023, vol. 14, issue 4, 417-439

Abstract: This paper investigates how the telecom sector's organisational resilience in Indonesia responds to environmental turbulence and how it affects business sustainability during the COVID-19 pandemic. An integrated conceptual framework is developed and empirically tested using survey data from 158 telecommunication companies and analysed using partial least square structural equation modelling. This study reveals that environmental turbulence significantly and positively influences dynamic capabilities and organisational resilience. Based on the path analysis result, the relationship between environmental turbulence and business sustainability is fully mediated by both dynamic capabilities and organisational resilience. The study has expanded the determinants of organisational resilience in the context of a pandemic as part of environmental turbulence. This study finally shows that dynamic capabilities and organisational resilience are key determinants to business sustainability in the turbulent business environment such as the COVID-19 pandemic to telecom companies. Many lessons can be learned by the telecom companies due to this pandemic situation including business model alignment as a consequence of responding to environmental turbulences.

Keywords: business sustainability; COVID-19; dynamic capabilities; environmental turbulence; organisational resilience; pandemic. (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=133906 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbenv:v:14:y:2023:i:4:p:417-439

Access Statistics for this article

More articles in International Journal of Business Environment from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().