International Journal of Business Excellence

2008 - 2025

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Volume 36, issue 1, 2025

Consumer preference model for coffee beverages - a case of Greater Jakarta consumers pp. 1-30

Elia Oey, Dimitri Dimitri, Meiviana Husin and Rianto Nurcahyo

Reverse accountability and leadership in social enterprises: analysis of social control and openness for pragmatic organisational design pp. 31-51

Rajagopal and Ananya Rajagopal

Developing, measuring and validating CSR scale for Indian manufacturing sector pp. 52-69

Kavitha Shanmugam and P. Suganthi

Service quality and customer satisfaction: the moderating effect of innovation at KFC pp. 70-92

George Amoako, Albert Martins, Felicia de Heer and Livingstone Divine Caesar

Content-based networking algorithm - a cognitive perspective pp. 93-111

Shameem Shagirbasha, D. Booshnam and Madhan Kumar

Determinants that influence consumer behaviour - an empirical study applied to air transport in Portugal pp. 112-132

José Manuel Vicente, Felipa Lopes dos Reis and João Lamy Gil

Influences of gender diversity on the implications of CSR and financial performance: an Indian perspective pp. 133-147

Som Nath Paul, Rajesh Kumar Upadhyay and Ashima Garg

Volume 35, issue 4, 2025

Assessment framework for green HRM practices pp. 401-423

Nagamani Subramanian and M. Suresh

An empirical investigation of the relationships between knowledge development and strategic entrepreneurship pp. 424-452

Syed Awais Ahmad Tipu and Kamel Fantazy

Factors influencing cloud AIS adoption: evidence from Jordan pp. 453-474

Mohannad Obeid Al Shbail, Nofan Al-Olimat, Hashem Alshurafat, Seif Al Shbeil, Mohammad Bany Baker and Zaid Jaradat

Drivers and barriers of e-learning adaptation in India pp. 475-491

Shipra Mishra, Priyanka Gujrati, Amar Kumar Mishra and Anupama Singh

Consumer repurchase intention: a review, conceptual framework, and future directions pp. 492-517

Vibha Trivedi, Diptiman Banerji and Mohit Yadav

Offshore outsourcing as a business strategy: a qualitative study of the adoption of offshoring by the Portuguese footwear industry pp. 518-540

Isabella Velasquez, Susana Costa e Silva, Valdenise Leziér Martyniuk and Alexandre Luzzi Las Casas

Volume 35, issue 3, 2025

Exploring dimensions of children influence in family purchase decision making: a mixed-method approach pp. 265-289

Nandita, Ashish Arya and Gaurav Jyoti

Enhancing hotel services through quality systems: a case study of star rated hotels in India pp. 290-309

Tahir Sufi

Performance measurement of manufacturing units using hybrid weights method pp. 310-328

Raman Kumar, Harwinder Singh, Jasgurpreet Singh Chohan and Sunil Luthra

A systematic literature review on key performance indicators for growth in small and medium enterprises pp. 329-352

Ansita Aggarwal and Amit Kumar Dwivedi

Significance of personality traits on the entrepreneurial intention and behaviour of engineering students of coastal Karnataka pp. 353-371

Madhukara Nayak and Narasimha Marakala

Assessing the impact of employee empowerment on organisational performance: the mediating role of affective commitment pp. 372-400

Joseph Afram, Marta Mas-Machuca and Alba Manresa

Volume 35, issue 2, 2025

Application of systems approach to assess the effectiveness index of CMMI: a case study in the manufacturing industry pp. 137-160

Tharun Thomas and P.G. Saleeshya

Capital structure and firms' value: future research agenda and research stream through bibliometric approach pp. 161-191

Chandrika Prasad Das, Rabindra Kumar Swain, Manoj Kumar Dash and Suman Bindu

Organisational learning factors responsible for achieving business excellence in IT industry in India pp. 192-211

Ashutosh Shukla, Sunil Kumar Pandey and Ashish Mohan Dubey

Analysis of knowledge management practices in Colombian SMEs pp. 212-234

Sandra Cristina Riascos-Erazo, Adriana Aguilera-Castro and Ingrid Johanna Rondon-Riaño

Identification and analysis of key factors affecting circular supply chain resiliency in post COVID-19 era: an analysis of emerging economy's auto sector pp. 235-264

Manju Saroha, Dixit Garg and Sunil Luthra

Volume 35, issue 1, 2025

Adapting appreciative inquiry for agile higher education institute pp. 1-26

Nikhil Kewalkrishna Mehta and Karuna Jain

Factors affecting SMEs entrepreneurship development: a study on northern region of Bangladesh pp. 27-41

Md. Motahar Hossain and Nitin Pathak

Internet banking in Indonesia: website usability, service quality, customer satisfaction, trust, and loyalty pp. 42-69

Anggoro Sulaksono, Endang Siti Astuti, Mochammad Al Musadieq, Zainul Arifin and Kusdi Rahardjo

Developing bank service quality model for modern Indian banks pp. 70-89

Vineet Chouhan, Pranav Saraswat, Shubham Goswami and Swati Upadhyay

Excellence in hotel businesses: the case of a European quality award-winning hotel pp. 90-113

H.K. Şanlıöz-Özgen

Digital human resource management: a precursor for workforce agility pp. 114-135

Deborah Sharon Stanley and Vaneeta Aggarwal

Volume 34, issue 3, 2024

COVID-19, how does it affected individuals perceived financial behaviour and perceived financial knowledge: an introspective analysis pp. 283-304

Khurram Ajaz Khan, Mohammed Anam Akhtar, Pankaj Kumar Tripathi and John Amoah

Impact of FDI on economic growth, re-industrialisation and regional disparities in emerging Europe - the case of the Hungarian regions pp. 305-334

Zoltán Gál and Devesh Singh

Performance measurement of Indian banking system: non-radial data envelopment analysis approach pp. 335-356

Preeti and Supriyo Roy

The effect of green operations on open innovation strategy: the moderating role of organisational commitment pp. 357-376

Moayyad Al-Fawaeer

The impact of state ownership on the performance of disinvested public sector enterprises pp. 377-395

Isha Chhabra, Seema Gupta and V.K. Gupta

Performance evaluation of companies trading in Turkey Borsa Istanbul technology index with TOPSIS and COPRAS methods pp. 396-416

Burak Keskin and Bilgehan Tekin

Consequences of COVID-19 on Vietnamese extractive industry: empirical evidence pp. 417-430

Malik Abu Afifa, Nha Minh Nguyen and Hien Vo Van

Volume 34, issue 2, 2024

Can gift redemption activities make your customer loyal? - A relook into Indian pharmaceutical loyalty program pp. 147-177

Arabinda Bhandari

Investigating employee proactivity and organisational innovation through the lens of leader's language and human resource practices pp. 178-200

Mohamed Hassan Jaouadi

Electronic word-of-mouth in the hospitality industry: a comparative study in top hotels pp. 201-225

Martina Asenova, Juan Llopis, Jose Gasco and Reyes Gonzalez

Investigating the link between supply chain management practices and supply chain performance in food processing industry pp. 226-243

Sunildro L.S. Akoijam and Thokchom Suranjoy Singh

Impact of socio-demographic factors on the self-assessed financial risk tolerance of investors pp. 244-263

Munmun Mohanty, Biswajit Prasad Chhatoi and Rajaram Rout

The relationship between brand experience, brand trust and brand identification in the process of creating brand love pp. 264-282

Smriti Pande and Kriti Priya Gupta

Volume 34, issue 1, 2024

COVID-19 and online education: leveraging service-dominant logic perspective pp. 1-30

Sheetal Kapoor, Dimple Khosla and Tejinder Sharma

Tracing the route to organisational performance through expatriate leadership effectiveness: the role of emotional, cultural and spiritual intelligence pp. 31-51

A.K.M. Ahasanul Haque, Naila Anwar Chowdhury, Md Asadul Islam, Md Shahadat Hossain and Md Atiqur Sarker

Understanding the synergy between quality management and market orientation: a systematic literature review and identification of research avenues pp. 52-84

Younès El Manzani

Measuring creativity of prospective workforce: an approach pp. 85-110

Reena Agarwal and Shalini Nath Tripathi

Addressing the challenges faced by women in Indian airline industry pp. 111-132

Priya Singh, Teena Saharan and D.P. Singh

The mediating effect of customer sociability on the relationship between digital marketing and customer engagement pp. 133-146

Faraj Mazyed Faraj Aldaihani

Volume 33, issue 4, 2024

The perceived organisational effectiveness and occupational stress: a study of bank employees pp. 449-469

Meenu Saini, Dev Kumar and Rahul Kumar

Knowledge acquisition and innovativeness in the international joint ventures: insights from oil and gas industry in Algeria pp. 470-492

H. Hartini, Tamma Elhachemi, A. Fakhrorazi, Yudi Fernando, Rusdi Omar and Muhammad Shabir Shaharudin

Do young travellers perceive rich media ads to be intrusive? Evidence from India pp. 493-506

Vinod Madhavan and Simon George

Making sense of brand: how customer experience leads to brand image and price premium? pp. 507-522

Effat Sadat Mahboobi Renani, Seyed Fathollah Amiri Aghdaie and Majid Mohammad Shafiee

The impact of leadership styles on group effectiveness in public sector commercial banks pp. 523-545

Alagirisamy Kamatchi Subbiah Sukumaran

The analysis of Big Five factor personality between Indian academic and industry sector pp. 546-564

Vimal Kumar, Priyanka Chand Bhatt and Vani Suthamathi Saravanarajan

Innovation and new product development: opportunities and challenges pp. 565-584

Pratap Chandra Mandal

A novel hierarchical ranking method for idea screening in new product development pp. 585-601

Mahesh Caisucar and Rajesh Suresh Prabhu Gaonkar

Volume 33, issue 3, 2024

Smarter and sustainable future cities - an extensive literature review pp. 311-323

Vinay Kandpal, Veena Dutta and Osamah Ibrahim Khalaf

Re-engaging employees during COVID-19 pandemic - with special reference to Indian IT companies pp. 324-340

Rajeesh Viswanathan, Mohsin Khan and N. Sarathlal

Moderating role of customer empowerment on the relationship between CRM approaches and customer loyalty in banking industry of Kuwait pp. 341-371

Faraj Mazyed Faraj Aldaihani

Understanding undervalued vs. non-undervalued stocks from the firm characteristics perspective: the case of Malaysia pp. 372-392

Irene Wei Kiong Ting, Noor Azlinna Azizan, Premjit Singh and Qian Long Kweh

Identifying and ranking the components of entrepreneurship implementation in public universities pp. 393-420

Mohammad Hakkak, Mohammad Hossein Azadi, Khaled Nawaser, Haniruzila Hanifah and Ali Vafaei-Zadeh

The effect of human resource management sustainability on talent retention: SEM approach pp. 421-434

Amjad Fahed Nahar Tweiqat

Corporate social responsibility and financial performance of Indian banks: panel data analysis pp. 435-448

Akanksha Shukla

Volume 33, issue 2, 2024

Factors affecting the intention to adopt IT forensic accounting tools to detect financial cybercrimes pp. 169-190

Hashem Alshurafat, Mohannad Obeid Al Shbail and Mohammad Almuiet

How organisational leadership and strategic management helps in business excellence: moderating role of employees' motivation in UAE pp. 191-209

Anas Abudaqa, Rashed Alzahmi, Mohd Faiz Hilmi and Gouher Ahmed

Effect of learning organisation on organisational performance mediated by innovation pp. 210-237

Zubair Hassan

Analysing the shopping behaviour in the fashion segment through the showrooming technique pp. 238-253

Parvi Bharti, H.S. Grewal, Chirag Singhal and Himanshu Kargeti

An empirical evidence of factors affecting customer retention after sales in the luxury car industry: case of India pp. 254-276

Rakesh Naru, Arvind Kumar Jain and Sushil K. Rai

Fostering organisation citizenship behaviour through personality: the moderating role of demographics pp. 277-293

Richa Manocha and Taranjeet Duggal

The effect of relationship quality and leader's fairness on organisational citizenship behaviour: the role of mediation, psychological empowerment, and confidence in the leader pp. 294-310

Raed Khamis Alharbi

Volume 33, issue 1, 2024

New enhancement of Shariah governance in Islamic finance and Halal sectors in Malaysia: bridging a gap towards integration pp. 1-20

Nurul Aini Muhamed, Muhammad Iqmal Hisha Kamaruddin and Nathasa Mazna Ramli

Assessing the factors of social media advertising: integrated ISM-MICMAC approach pp. 21-47

Deepika Bandil and Vivek Agrawal

Psychometric testing - the game changer: a 360-degree view of psychometric testing and its applicability in HR functions pp. 48-75

G. Devi Manikeswari, R. Satya Pavan Kumar and Suresh Sirisetti

Tourism prospects and economic affluence of North-East India: a comparative study pp. 76-94

Najul Laskar and Pranesh Debnath

Earned value management application in the Jordanian construction companies pp. 95-121

Wafaa' M. Eid, Rateb J. Sweis and Lilana Sukkari

Executive coaching research: possibilities and vulnerabilities pp. 122-141

Haritha Etakula and M.P. Ganesh

The effects of information environment on internal and external financing choices pp. 142-167

Li-Kai Liao and Victoria S.P. Wang