The role of management accounting in corporate social responsibility measures: experience with the financial services industry

Md. Mostaque Hussain

International Journal of Business Governance and Ethics, 2006, vol. 2, issue 1/2, 129-144

Abstract: Recent management accounting (MA) studies demonstrate the need for multi-dimensional performance, specially non-financial performance (NFP) measures. Contemporary academics and practitioners have also demonstrated that measuring/managing NFP in service organisations is more challenging than in manufacturing organisations. However, not a single study of the role of MA in measuring corporate social responsibility (CSR) in the financial services industry (FSI) has yet been reported, although CSR is an important element of NFP. This study attempts to investigate the role of MA in measuring CSR in various financial institutions in Finland, Sweden and Japan. The results of this study reveal that the management of the studied organisation put more emphasis on financial performance measurement and comparatively less on NFP measurement. CSR is considered important in some banks, but MA plays a relatively small role in the measurement of these elements. The empirical findings of this study point to areas for future research.

Keywords: corporate social responsibility; CSR; corporate governance; financial services industry; management accounting; Finland; Sweden; Japan; financial performance measurement; non-financial performance measures; banking. (search for similar items in EconPapers)
Date: 2006
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