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Measuring identity theft and identity fraud

Susan Sproule and Norm Archer

International Journal of Business Governance and Ethics, 2010, vol. 5, issue 1/2, 51-63

Abstract: Identity theft and fraud are an increasing concern to consumers who interact with online businesses routinely. This paper presents a process-oriented model of consumer identity theft and fraud, and reports on a 2008 survey of Canadian consumers. Results are reported in standard categories of fraud: credit card, existing accounts, new accounts, and other fraud. We found that 20% of participants have stopped or reduced online shopping, and 9% have stopped or reduced online banking activities. These findings are of concern to business and government since, if consumers stop doing business online, the productivity benefits of e-business will not be realised.

Keywords: identity theft; identity fraud; Canada; consumers; online business; electronic commerce; credit cards; banking; online banking; electronic banking; e-banking; online shopping; e-business; electronic business; business governance; business ethics; economic crime prevention. (search for similar items in EconPapers)
Date: 2010
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