Workplace incivility: an organisational perspective towards expats turnover

Sahiba Sharma, Gyan Prakash and Kavita Singh

International Journal of Business Innovation and Research, 2022, vol. 28, issue 3, 281-295

Abstract: Despite having increased investments and expatriate's count through national branding, host country organisations fail to retain expatriates, specifically high performing expats having innovative work behaviour. One of the key factors we identified for turnover is the workplace incivility in host country nationals. Hence, the objective of this study is to find the relation between host organisation (the organisation where expat is appointed, in the present study it is India) workplace incivility, expatriate's innovative work behaviour, and their turnover intentions. Data has been collected from expatriates working in India (n = 159) and by using structural equation modelling, results show that workplace incivility has a statistically significant relation with expatriates' innovative work behaviour, while statistically significant positive relation with turnover intentions. Based on the findings, we urge that international managers should advance hospitality at workplaces by building a culture of mutual respect and promote inclusiveness by intercultural competence training and practices to retain the talent pool. Moreover, international human resource managers may improve their policy for expatriates considering workplace incivility. Additionally, managers can model and reward good behaviour, should hire for civility, teach civility, create group norms, and penalise bad behaviour.

Keywords: workplace incivility; innovative work behaviour; turnover intention; culture building; hospitality. (search for similar items in EconPapers)
Date: 2022
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