Innovation and performance: case study of a bank in Botswana

Mpho M. Gaosegelwe and Gladness L. Monametsi

International Journal of Business Innovation and Research, 2024, vol. 34, issue 2, 217-234

Abstract: The purpose of this study is to determine the relationship between innovation, and bank performance. Factor analysis was used to ascertain the reliability of the survey instrument used in the study. Principal components analysis was used to identify and compute composite scores for the factors underlying the scale. The hypotheses were tested using regression analysis to ascertain the relationships of the three-predictor variables with that of the dependent variable. The finding of the factor analysis revealed robustness of the measurement scale, and the scale was found to be moderately internally consistent. Results of the regression analysis showed that product innovation and process innovation are moderate predictors of performance of the bank. In contrast, organisational innovation proved to be a weak predictor of performance. The findings of the study suggest that to improve performance, banks should introduce more innovative products and innovate their processes of delivery to customers.

Keywords: innovation; bank performance; product innovation; process innovation; organisational innovation; Botswana. (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=138956 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbire:v:34:y:2024:i:2:p:217-234

Access Statistics for this article

More articles in International Journal of Business Innovation and Research from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().