Maintenance communities – a new model for the networked delivery of maintenance services

Toni Ahonen, Markku Reunanen, Olli Pajari, Ville Ojanen and Marinka Lanne

International Journal of Business Innovation and Research, 2010, vol. 4, issue 6, 560-583

Abstract: Emerging industrial service process development combined with managing complexity in service supply networks is an area where literature is still scarce. This paper seeks to critically analyse traditional maintenance business practices and to present a model to support the new production paradigm based on collaborative, value-adding networks. This paper is based on interviews and structured discussions with experts in different fields, and analysis of the results of industrial case studies. Our constructive research approach includes formulation of an advanced model to support a collaborative and networked maintenance business based on the identification of the current key challenges. Value networks are still lacking methods, models and practical business scenarios that support the collaborative provision of maintenance services. Adoption of the model presented in this paper is assumed to support service suppliers in coping with the challenges in dynamic maintenance service supply networks. The originality of our work lies in providing an integrated depiction of our model from several perspectives.

Keywords: industrial services; maintenance services; service supply networks; maintenance communities; networked deliveries; process development; complexity; production paradigms; collaboration; collaborative networks; value-adding networks; added value; Finland; business innovation; business research; service delivery; business models. (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=35713 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbire:v:4:y:2010:i:6:p:560-583

Access Statistics for this article

More articles in International Journal of Business Innovation and Research from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().