Six Sigma with innovation tool kit of TRIZ

Ashish Soti, Ravi Shankar and O.P. Kaushal

International Journal of Business Innovation and Research, 2012, vol. 6, issue 2, 220-237

Abstract: Six Sigma is a proven strategy for creating maximum value for its customers, employees and shareholders. Still, it is noticed that a lot of resources are normally consumed to deploy Six Sigma in organisation, which is associated with risk involved in its success. There is a need to review and enhance the tool kit of Six Sigma for making it more effective. Theory of Inventive Problem Solving (TRIZ) plays an important role for this purpose. This paper discusses about tool kit of TRIZ which is used to enhance the success of Six Sigma implementation. An integrated tool kit has been developed and tested during a live Six Sigma project in a manufacturing industry. A questionnaire-based survey has been conducted to validate the benefits of this integrated tool kit. It has been observed that users of Six Sigma are not very much familiar with TRIZ tools. It is also established that TRIZ can improve the effectiveness and efficiency of Six Sigma tools. This paper is of great value to various industries, researchers, managers and engineers involved in Six Sigma implementation/research. This paper provides insight into the actual benefits of deployment of TRIZ in Six Sigma projects in a manufacturing environment.

Keywords: Six Sigma; DMAIC; define measure analyse improve control; TRIZ; service theories; inventive problem-solving; business innovation; maximum value; customers; employees; shareholders; value creation; risk; manufacturing industry; integrated tool kits; effectiveness; efficiency; India; business research. (search for similar items in EconPapers)
Date: 2012
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