Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance

Muhammad Jehangir, P.D.D. Dominic, Naseebullah Langove and Alamgir Khan

International Journal of Business Innovation and Research, 2012, vol. 6, issue 4, 379-390

Abstract: E-commerce (EC) embraces opportunities for the business growth. However, it brings many challenges for the usage and implementation of this technology. These challenges have a significant impact on EC success. By analysing the drivers of business performance in EC from a firm's resource perspective, the author proposed three attributes of firm's human resources that are vital for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC contributes significantly to the firms' business performance. This paper proposes a conceptual framework to find out the human resource attributes and its contribution in developing firms EC capability which lead to better business performance. In effect, this research provides a checklist for managers and decision-makers of the organisations to utilise the human resources and redesign their strategies for the successful EC technology.

Keywords: e-commerce; electronic commerce; internet; world wide web; Malaysia; managerial expertise; top management; management support; learning capacity; capability; business performance; business growth; technology usage; technology implementation; performance drivers; resource perspectives; human resources; human resource attributes; managers; decision-makers; strategy redesign; barriers; technology adoption; human resource development; HRD; business innovation; business research. (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (1)

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