Quality of working life in the banking sector: an experimental analysis conducted in Brazil

Mara Regina Dos Santos Barcelos and André Luís Policani Freitas

International Journal of Business Innovation and Research, 2014, vol. 8, issue 4, 353-372

Abstract: The present study presents an experimental analysis of the quality of working life (QWL) in the banking sector, which was implemented in a municipality of the state of Rio de Janeiro, Brazil. A hybrid QWL evaluation model was used based on existing models and studies in the literature, incorporating current characteristics of the banking industry. The data analysis indicated that the model was valid and reliable. Cronbach's α was used to measure the model reliability; quartile analysis was used to determine the most critical issues; and the distribution frequency was used to describe the respondents' profiles.

Keywords: quality of working life; QWL; banking sector; reliability; Brazil; business innovation; business research. (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=63065 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbire:v:8:y:2014:i:4:p:353-372

Access Statistics for this article

More articles in International Journal of Business Innovation and Research from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().