Three-dimensional model for the global quality of a website

à lvaro Rocha

International Journal of Business Information Systems, 2012, vol. 10, issue 4, 436-446

Abstract: Websites quality is strategically important for organisations and for the satisfaction of their clients. In this paper we propose an innovative high-level structure for a global quality evaluation of a website. This structure is based in three main dimensions (contents, services, technical), characteristics, sub-characteristics and attributes, that will substantiate the development of broad websites quality evaluation, comparison and improvement methodologies, according to particular sectors of activity.

Keywords: website evaluation; content quality; service quality; technical quality; 3D modelling; website quality; quality evaluation. (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:10:y:2012:i:4:p:436-446

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