A study of SME private healthcare personnel acceptance of Clinic Information System in Malaysia

Aliza Sarlan, Rohiza Ahmad, Wan Fatimah Wan Ahmad and Dhanapal Durai Dominic

International Journal of Business Information Systems, 2013, vol. 14, issue 2, 238-260

Abstract: This study identifies factors determining intention to use clinic information system among small and medium enterprise private healthcare personnel in Malaysia. A hybrid model was developed and drew upon two intention-based theories of information technology (IT) adoption; the technology acceptance model and the theory of planned behaviour. This study focuses on examining the technology acceptance in three different contexts: individual, technological and implementation and have been extended to include some exogenous variables, which then tested using structural equation modelling approach. Results indicate that attitude, computer anxiety and perceived behavioural control directly impact personnel intention to use IT. In addition, perceived ease of use, perceived usefulness, facilitating conditions and computer self-efficacy were found to have strong indirect impact on behavioural intention through the mediator of attitude. The proposed model was able to explain a high proportion of the behavioural intention variance of private healthcare personnel.

Keywords: user acceptance; technology acceptance model; TAM; theory of planned behaviour; TPB; private healthcare; structural equation modelling; SEM; SMEs; small and medium-sized enterprises; personnel acceptance; clinic information systems; Malaysia; healthcare personnel; attitude; computer anxiety; perceived behavioural control; intention to use; information technology use; perceived ease of use; perceived usefulness; facilitating conditions; computer self-efficacy; behavioural intention; healthcare technology. (search for similar items in EconPapers)
Date: 2013
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