E-government diffusion in Iran: a public sector employees' perspective

Sarfaraz Hashemkhani Zolfani, Maedeh Sedaghat and Meysam Donyavi Rad

International Journal of Business Information Systems, 2014, vol. 15, issue 2, 205-221

Abstract: Governments worldwide, since the 1990s, have launched projects with the mission to simplify delivery of services through electronic means (Torres et al., 2005). E-government is a breakthrough of communication and transaction between a government and its citizens or government and industries. The purpose of this paper is to identify the most salient factors that are currently influencing the development and diffusion of e-government in Iran as perceived by government employees involved in e-government service delivery. After studying previous researches, seven effective e-government diffusion indicators are selected for prioritising using fuzzy AHP and based on the experts' viewpoints who are the government employees involved in e-government service delivery. The findings reveal that accessibility, security and availability of public services are the first three most important criteria among citizens in relation to e-government adoption in Iran, respectively. This research strategy offers a new and more balanced perspective of e-government adoption and diffusion in Iran.

Keywords: e-government diffusion; e-government adoption; public sector employees; communication technologies; public sector organisations; employee attitudes; fuzzy AHP; analytical hierarchy process; fuzzy logic; Iran; electronic government; government services; service delivery; accessibility; security; availability. (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:15:y:2014:i:2:p:205-221

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