How business intelligence works when analytics meet guanxi

Bo Han and Shih Yung Chou

International Journal of Business Information Systems, 2014, vol. 17, issue 4, 440-452

Abstract: Mainland China is an emerging market for business intelligence (BI). However, Chinese senior manager's ingrained guanxi-based decision making practices are considered the largest obstacle of the BI system diffusion to local enterprises. In the current research, we perform a comparison between business intelligence-based decision making philosophies (i.e., business analytics) and guanxi-based decision making philosophies in four dimensions: 1) the key player dimension; 2) the business practice dimension; 3) the time orientation dimension; 4) the performance measurement dimension. After the comparative study, we offer several propositions to practitioners in order to find the possibilities of introducing business analytics to Chinese enterprises that have been strongly influenced by guanxi networks.

Keywords: business information systems; business intelligence; business analytics; guanxi networks; social commerce; comparative study; China; decision making; time orientation; performance measurement. (search for similar items in EconPapers)
Date: 2014
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