Success factors of online services in Kathmandu, Nepal: an empirical analysis

Shisir Prasad Manandhar, Seunghyun Kim and Junseok Hwang

International Journal of Business Information Systems, 2015, vol. 18, issue 4, 422-436

Abstract: The study investigated the factors related to the successful implementation of online e-government service delivery mechanism in Kathmandu, Nepal. The approach taken was based on DeLone and McLean IS success model, with data gathered through a questionnaire. System quality has significant relations with intention to use and net benefits that online services would bring about, while the constructs in information quality and service quality were also significant; however, they were identified as implementation barriers. The study concludes that the successful implementation of online services depends on the system quality which functions as an integral part of all quality measures in the Nepalese perspective.

Keywords: online services; DeLone and McLean; factor analysis; multiple regression analysis; Nepal; e-government; electronic government; government services; information systems; success factors; system quality; intention to use; net benefits; information quality; service quality. (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:18:y:2015:i:4:p:422-436

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