Symptoms, causes and remedies for failures in enterprise systems implementation

Sock H. Chung, S. Imtiaz Ahmad and Hung-Lian Tang

International Journal of Business Information Systems, 2015, vol. 19, issue 1, 103-118

Abstract: The purpose of this research is to determine the underlying factors that contribute to failures and provide possible remedies in adopting an enterprise system. A system implemented for an organisation is considered a failure whenever it does not meet the expectations of its stakeholders. This research examines enterprise systems implementation failures and the inter-relationships between symptoms, causes, and remedies. Seven propositions are developed to identify possible key factors of the enterprise systems implementation failures. The propositions are supported with case studies and are intended as guidelines for enterprise systems researchers and practitioners.

Keywords: enterprise systems; implementation failures; symptoms; causes; remedies; customer relationship management; CRM; enterprise resource planning; ERP; supply chain management; SCM. (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:19:y:2015:i:1:p:103-118

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