The competitiveness of CSR communication strategy in social media

Reza Jamali, Asghar Moshabaki and Asadollah Kordnaeij

International Journal of Business Information Systems, 2016, vol. 21, issue 1, 1-16

Abstract: This qualitative study utilises documents in the public domain published by 50 companies listed among the Fortune Global 500. The terms and statements that the companies used to describe their social responsibility policies have been analysed, and the types of social media (SM) used have been identified for this study. Moreover, questionnaires were completed by 1,263 people who were consumers of at least one of the 50 companies. The study results indicate that the investigated digital strategies, failed to meet the objectives of the companies. This likely occurred because respondents were exposed to a wide range of messages that were of little interest to most of them. Respondents indicated that they prefer to receive messages through videos, photo sharing, publishing, and blogging, whereas most firms published their messages on corporate websites or social networks. This study is one of the first to propose that using social media without engaging users cannot be considered a success and should be considered an expense with no return.

Keywords: social strategy; communication strategy; digital strategy; corporate social responsibility; CSR policies; social media; user engagement; user involvement; videos; photo sharing; publishing; blogs; corporate websites; social networks. (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=73382 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:21:y:2016:i:1:p:1-16

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().