Wikis and their adoption: factors influencing user behaviour

Parag Uma Kosalge

International Journal of Business Information Systems, 2016, vol. 21, issue 2, 237-248

Abstract: Wikis can provide unique business advantages at tactical as well as strategic levels, including harnessing collective intelligence, group collaboration, and improved business processes. The adoption rate is low but increasing. As wiki is believed to be a bottom-up phenomenon, this paper empirically examines the benefits of the wiki technology as perceived by the new generation. An exploratory factor analysis reveals four factors that may influence wiki adoption: business improvement, day-to-day collaboration, innovation, and personal use. Business benefits such as collective intelligence, collaboration, and cost reduction find strong recognition. This research is important for academicians as there are few studies that examine what motivates the modern workforce to adopt the wiki technology. A better understanding of the end user perceptions can help organisations shape their wiki-related initiatives and improve successful adoption. Wiki technology providers can focus their attention on improving performance on aspects important for business users.

Keywords: internet; world wide web; wikis; Web 2.0; benefits; end user perceptions; technology adoption; wiki adoption; drivers; collective intelligence; collaboration; knowledge management; user behaviour; business improvement; innovation; personal use; collective intelligence; collaboration; cost reduction. (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=74261 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:21:y:2016:i:2:p:237-248

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().