AHP-based framework for prioritising critical success factors to achieve ERP implementation success

Somnath Roy and Purnima S. Sangle

International Journal of Business Information Systems, 2017, vol. 24, issue 2, 174-209

Abstract: The purpose of this study is to develop a hierarchical framework that encompasses the entities that affect the ERP implementation process. An AHP model is developed with multiple levels. The levels comprise the primary factors (decomposed into themes and sub-factors), the actors involved, and finally their (actors') definition of success in terms of criteria and sub-criteria. This paper provides a mechanism to identify the relative importance of the critical success factors, actors, and the success criteria and sub-criteria. This mechanism enables the stakeholders to express their opinion on the various aspects of the ERP implementation in the setting of a group decision making process. Depending on the differences of the stakeholders' responses from the organisational point of views, corrective action can be taken in a more focused manner.

Keywords: AHP; analytical hierarchy process; ERP implementation; critical success factors; CSFs; stakeholder perspectives; enterprise resource planning; success criteria; group decision making. (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=81448 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:24:y:2017:i:2:p:174-209

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().