Testing and validating the ERP success evaluation model for higher education institutes of Pakistan

Sehrish Nizamani, Khalil Khoumbati, Imdad Ali Ismaili, Saad Nizamani, Sarwat Nizamani and Nazish Basir

International Journal of Business Information Systems, 2017, vol. 25, issue 2, 165-191

Abstract: Higher Education Commission (HEC) of Pakistan has taken profound measures to bring significant improvement in universities of Pakistan. HEC signed an agreement with Oracle PeopleSoft to equip universities with high-tech information technology (IT) solutions. To this end, HEC initially implemented enterprise resource planning (ERP) campus management system in seven universities of Pakistan as a pilot project. However, there is a void in literature to evaluate these ERP implementations. This research formulates a conceptual model based on strong background theories to effectively evaluate the success of ERP system implementation. A questionnaire based online survey approach is used to collect data from 323 respondents. Findings of the paper result in a refined model for analysing success of ERP implementation. By employing this model, the paper also reports on the success and failure of ERP implementation. Finally, the undertaken study implies that its findings may substantially add regarding the future decisions of ERP implementations.

Keywords: enterprise resource planning; ERP; Oracle PeopleSoft; campus management solutions; CMSs; higher education institutions; HEIs; Pakistan. (search for similar items in EconPapers)
Date: 2017
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