 ERP implementation in university: a case study in ThailandNacha Chondamrongkul International Journal of Business Information Systems, 2018, vol. 27, issue 2, 177-192 Abstract: Enterprise resource planning (ERP) is considered a proven solution that enhances the organisation's structure, which results in better productivity. Nowadays, universities have many reasons to improve efficiency in administrative operations. Therefore, there are a number of universities that aim to enhance administrative efficiency by implementing an ERP system. However ERP system implementation in the university has a high failure rate because of its unique characteristic. Even though a number of critical success factors have been proposed, there is rare example of how to put them into practice. This paper presents a case study in a Thai university that implements ERP system, which shows how selected critical success factors are taken into practice throughout implementation process. A combination of semi-structured interviews and survey questionnaires are used as research methods to observe and analyse implementation process in the university environment. The study shows software learnability as a significant challenge that causes problems in the post-implementation phase. Also, the study highlights an ERP system as the foundation for the development of forthcoming IT system. Keywords: enterprise resource planning; ERP; university; critical success factor; CSF; Thailand. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:27:y:2018:i:2:p:177-192 Access Statistics for this article More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd |
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