Evaluation of the StrAli-BPM approach: strategic alignment with BPM using agreements in different levels

Guilherme B.M. Salles, Marcelo Fantinato, Vitor Almeida Barros and João Porto De Albuquerque

International Journal of Business Information Systems, 2018, vol. 27, issue 4, 433-465

Abstract: Business process modelling languages do not usually represent non-functional requirements, focusing only on the functional ones. In order to fill this gap, the StrAli-BPM (strategic alignment with BPM) approach was presented. StrAli-BPM is divided in BLA@BPMN and BLA2SLA: the former extends BPMN to embody non-functional requirements through business level agreements (BLAs); the latter supports the creation of a set of service level agreements (SLAs) based on a particular BLA. This paper describes the results obtained with the evaluation of StrAli-BPM. The approach was evaluated by a proof of concept, based on prototype tools, which enabled us to verify its technical applicability. Moreover, a survey was conducted, in qualitative terms, with a panel of experts. As a result, StrAli-BPM was well accepted by the experts who judged it as important and necessary to completely cover the BPM lifecycle. Some lessons learned from both evaluations are presented.

Keywords: strategic alignment; business process management; BPM; business process model and notation; BPMN; non-functional requirements; business level agreement; BLA; key performance indicator; KPI; service level agreement; SLA; service-oriented architecture; SOA; WS-Agreement. (search for similar items in EconPapers)
Date: 2018
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