 Enablers of enterprise systems training success – an exploratory investigationBalaji Rajagopalan, Kenneth M. York, David P. Doane and Mohan Tanniru International Journal of Business Information Systems, 2007, vol. 2, issue 3, 250-265 Abstract: Enterprise systems are critical to organisational success and training is a critical factor for their successful implementation. With over US$84 billion invested in these systems, implementation failures can be disastrous for organisations. There is a growing realisation that, despite being touted as being critical to implementation, training is usually under-funded and scant attention is paid to designing training programmes. This exploratory study examines six training enablers that impact training success in the context of an Enterprise Resource Planning (ERP) implementation at a Fortune 500 organisation. We find evidence that the set of six training enablers are predictive of training success as measured by user satisfaction with training and training effectiveness. Implications of our study for researchers and the practitioner community as well as the limitations of our study and issues for future research are discussed. Keywords: end user training; enterprise systems; system implementation; systems training strategy; training enablers; enterprise resource planning; ERP training; business information systems. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:2:y:2007:i:3:p:250-265 Access Statistics for this article More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.