A conceptual framework for business intelligence critical success factors

Farzad Firouzi Jahantigh, Arash Habibi and Azam Sarafrazi

International Journal of Business Information Systems, 2019, vol. 30, issue 1, 109-123

Abstract: From theoretical and practical viewpoints, business intelligence application is considered by scholars and managers in their organisations. Most organisations are seeking to develop their capabilities and to gain a sustainable competitive advantage through business intelligence. Previous studies are mostly descriptive and they have emphasised the importance of business intelligence. This study aims to provide a conceptual framework for the assessment of business intelligence critical success factors in the organisations. The study was a pure research, which was conducted based on scientific research method and a five-year application of business intelligence in different organisations. The scale validity was approved using confirmatory factor analysis. The statistical data was also collected from 78 large and medium-sized companies. In this study, consistent with scientific research method principles, an operational scale is presented for the implementation of business intelligence. The results indicate that a suitable software and hardware platform is one of the most significant technical infrastructures for business intelligence implementation.

Keywords: business intelligence; BI; software maturity; data integrity; hardware maturity; data transparency. (search for similar items in EconPapers)
Date: 2019
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