Impact of enterprise architecture management on business benefits through information technology benefits in companies in Indonesia

Nita Arryani Sari, Achmad Nizar Hidayanto, Puspa Indahati Sandhyaduhita, Qorib Munajat and Kongkiti Phusavat

International Journal of Business Information Systems, 2021, vol. 36, issue 1, 71-97

Abstract: This research aims to study the relationship between components of enterprise architecture management (EAM) and its impact towards IT benefits and business benefits. This research was conducted using quantitative approach involving 92 samples of state-owned enterprises and private enterprises. The data were processed using partial least square (PLS). The results showed that the EAM was proven to have positive correlations on the IT benefits especially towards IT efficiency and IT-business strategic alignment. Subsequently, IT benefits were proven to have positive correlations towards business benefits especially towards customer closeness and product leadership. It was also found that EAM has positive correlations on business benefits through IT benefits, especially towards operational excellence and strategic intelligence. Thus, it can be concluded that EAM can improve business performance through improved IT performance.

Keywords: enterprise architecture; EA; enterprise architecture management; EAM; EA benefit; business benefit; information technology; IT; information technology benefit. (search for similar items in EconPapers)
Date: 2021
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