Communication preferences of underserved chronic disease patients and the role of demographic factors

Kaushik Ghosh, Eileen Deges Curl, Patti Moss and Purnendu Mandal

International Journal of Business Information Systems, 2023, vol. 44, issue 1, 120-136

Abstract: Preference of communication technologies for patient-provider communications is an important consideration for healthcare administrators. This study focused on analysis of patient demographics and their preferences of communication technologies in two large clinical sites serving low-income patients. The survey instrument considered demographic factors such as age, education, gender, and ethnicity of chronic disease patients. It was observed that older patients typically preferred face-to-face communication or regular mail for follow-ups in between visits to the clinic due to the interactive process and active listening. The findings provide insights in designing communications infrastructures for regular 'off-site' patient-provider communication, or for interactions during unforeseen disruptions, such as one that may be due to a pandemic.

Keywords: patient-provider communication; communication technologies; demographic survey; chronic disease patients; low-income patients. (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:44:y:2023:i:1:p:120-136

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