Invariance analysis across industry sub-groups using the end user computing satisfaction instrument

Alagirisamy Kamatchi Subbiah Sukumaran

International Journal of Business Information Systems, 2024, vol. 47, issue 1, 106-123

Abstract: Reliable comparisons on end user satisfaction could be drawn through invariance analysis when different applications and population sub-groups used a standardised instrument. The present study tested the measurement invariance of the end user computing satisfaction (EUCS) instrument among the industry sub-groups of a university, a manufacturing organisation, and a hospital in order to consider the scale as a standard instrument to measure the end user satisfaction in information technology and its applications. The invariance of user satisfaction based upon the population sub-groups of age, gender, and work experience and management position were also tested across these industry sub-groups. The EUCS instrument was found to be robust for the measurement of the first order factors of end user satisfaction, content, accuracy, format, ease of use and timeliness. However, the analysis revealed that the instrument required revision of the factors for the measurement of 'end user satisfaction'.

Keywords: end user computing satisfaction; EUCS; industry sub-groups; population sub-groups; multi-group analysis; invariance analysis; information system success. (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=142187 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:47:y:2024:i:1:p:106-123

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().