Using gamification for improving time reporting

Rita Marques, Bruno Henriques, Miguel Mira da Silva and Daniel Gonçalves

International Journal of Business Information Systems, 2025, vol. 49, issue 1, 25-45

Abstract: Time reporting is an essential process for companies, but often employees fail to timely report the time they spent working on different tasks. To address this problem, we propose an extension of an already existent solution to gamify software development practitioners' work to make the time reporting task more engaging for employees. This solution was built upon the Jira core mechanism for time tracking and evaluated with a team of five employees in a Portuguese small consultancy group. Results showed meaningful improvements in this team's practices, particularly for one employee, but these changes must be validated with the team to understand if they occurred due to the gamification solution or due to other external factors. In the future, the solution will be improved based on these findings and evaluated with the same and other teams.

Keywords: gamification; time reporting; work process; motivation; employee engagement. (search for similar items in EconPapers)
Date: 2025
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