An empirical study of the end-user satisfaction with information systems using the Doll and Torkzadeh instrument

Ali Azadeh, Mohamad Sadegh Sangari and Mohsen Jafari Songhori

International Journal of Business Information Systems, 2009, vol. 4, issue 3, 324-339

Abstract: Assessing the effectiveness or success of Information Systems (IS) within organisations is one of the most critical issues of the IS management field. Considering the subjectivity of IS success, many surrogate measures have been developed by many researchers. The End User Information System Satisfaction (EUISS) is probably the most widely used measure of IS success. In this paper, a 12-item instrument that was developed by Doll and Torkzadeh is applied to study EUISS in an Iranian power holding company. This instrument has been vastly accepted in the literature and measures the satisfaction of IS end users in five different dimensions: content, accuracy, format, ease of use and timeliness. However, to date, this instrument has not been tested in an Iranian setting.

Keywords: Doll and Torkzadeh instrument; end user satisfaction; information systems; EUISS; information system success; measurement; Iran; power holding company. (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=24099 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:4:y:2009:i:3:p:324-339

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().