Enterprise resource planning post-implementation success in the public sector: the mediating role of organisational culture

Eric Ansong, Nii Barnor Jonathan Barnor, Florence Odarkor Entsua-Mensah and Lenin Nii Korley Commodore

International Journal of Business Information Systems, 2026, vol. 53, issue 2, 191-209

Abstract: This study examines how organisational culture mediates the success factors of enterprise resource planning (ERP) post-implementation in the public sector. It focuses on the Cocoa Marketing Company (CMC) in Ghana, using the survey research design to develop and test hypotheses. Hierarchical multiple regression analysis was used for data analysis, and it was found that top management support and organisational cooperation influenced CMC's ERP post-implementation success. Additionally, organisational culture mediated the relationship between top management support and ERP post-implementation success. The study has implications for future research, policy and practice which are also discussed. This study is potentially the first to investigate the role of culture in mediating post-implementation ERP critical factors within the agriculture sector of an emerging economy.

Keywords: enterprise resource planning systems; cocoa sector; digitalisation; organisational culture; developing economy; agriculture; post implementation success. (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:53:y:2026:i:2:p:191-209

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