Analysis of ergonomics experience for the state-owned PRR sign information system using UCD and UEQ approach

Batara Parada Siahaan, Anna Sulastri Simanjuntak, Vetra Febriyanti Tampubolon and Pande Raja Hutagaol

International Journal of Business Information Systems, 2026, vol. 53, issue 2, 233-253

Abstract: PRR is a government-owned company that offers information technology solutions such as e-authentication, e-identity, e-payment, data centres, and other IT services. One of the products, branded 'PRR sign system', became the focal point of this research object evaluation. The PRR sign application is designed to deliver digital signatures to end users. Unfortunately, PRR sign system clients have observed that specific components of the application's user interface may obstruct the user experience. Thus, this study aims to redesign the user interface using user-centred design (UCD). In addition, this study used a user experience questionnaire (UEQ) with 25 respondents to analyse the user experience. Following the criteria in this study, our design review results indicated that attractiveness, clarity, efficiency, accuracy, stimulation, and innovation are all acceptable. In conclusion, our prototyping process and UEQ analysis are adequate, and the design meets expectations.

Keywords: prototyping; redesigning; user-centred design; UCD; user experience questionnaires; UEQs; human experience evaluation; system redesigning. (search for similar items in EconPapers)
Date: 2026
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