 The conditional benefits of early user involvement at employee self-service applications in four Dutch ministriesRonald Batenburg and Gerwin Koopman International Journal of Business Information Systems, 2010, vol. 5, issue 2, 162-174 Abstract: User participation and user involvement is generally accepted as one of the important factors for IS success. In this paper, several types of early end-user involvement are distinguished and empirically explored through four case studies. The cases concern four Dutch governmental organisations (ministries) that have recently deployed an Employee Self-Service (ESS) application. Interviews were held with developers, project managers and users. It was found that the perceived success of the ESS-systems within the ministries is not directly related to the type or number of user involvement methods applied. Benefits of user participation are conditional, i.e., dependent on time- and culture-related factors. In particular, expectancy management about the project milestones is important, and so is the belief among employees that they can easily use the self-service applications without much support from the HR departments. Keywords: user participation; early user involvement; employee self-service; ESS; deployment success; The Netherlands; information systems; end-user involvement; Dutch government; Dutch ministries; human resources; project management. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:5:y:2010:i:2:p:162-174 Access Statistics for this article More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd |
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