Improving business processes with business process modelling notation and business process execution language: an action research approach

Abbas Keramati, Hamid Reza Golian and Masoud Afshari-Mofrad

International Journal of Business Information Systems, 2011, vol. 7, issue 4, 458-476

Abstract: The first purpose of this paper is to improve business processes in an industrial firm with business process modelling notation (BPMN) and business process execution language (BPEL). The second purpose is to provide a scientific approach for bringing business analysts and IT professionals together in a framework of an action research (AR). The research is conducted in one of the biggest distribution companies in Iran. BPMN is applied to model as-is and to-be situations of sale and distribution process. Both as-is and to-be models were simulated to compare their performance indexes. Moreover, models were implemented using BPEL, so that the model can be used for automating and improving the process. In this study, AR methodology was used to find a resolution of an organisational issue with those who experience this issue directly and to improve scientific knowledge and real-life contexts simultaneously.

Keywords: reengineering; business process modelling notation; BPMN; action research; business process execution language; BPEL; Iran; business analysts; ICT professionals; information technology; communications technology; distribution industry; as-is situations; to-be situations; sale processes; performance indexes; automation; organisational issues; scientific knowledge; real-life contexts; business information systems. (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=40568 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:7:y:2011:i:4:p:458-476

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().