A framework to support performance measurement at the operative level of an organisation

Juhani Ukko, Sanna Pekkola and Hannu Rantanen

International Journal of Business Performance Management, 2009, vol. 11, issue 4, 313-335

Abstract: The study focuses on performance measurement at the operative level of an organisation. Factors that improve and facilitate the performance of the operations and employees, and the use of performance measurement are examined. A framework to support performance measurement at the operative level of an organisation has been constructed. The empirical evidence of the study is based on interviews in eight organisations. The findings suggest that there are six factors that have a direct and positive influence on operative level performance measurement. The three most important factors are the linkage of performance measurement to reward, interactive communication, and understanding the linkage between an individual's and the organisation's targets.

Keywords: performance measurement systems; PMS; operative level; operational performance; employees; management; organisational targets; framework; reward; interactive communication; decision making. (search for similar items in EconPapers)
Date: 2009
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