Maintaining reliability of business processes using active monitoring techniques

Trevor J. Turner and Umit S. Bititci

International Journal of Business Performance Management, 1999, vol. 1, issue 2, 186-199

Abstract: This paper introduces the concept of active monitoring business processes to maintain their reliability so that a business can continually satisfy key stakeholder requirements. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques. A methodology for designing an active monitoring system for a business process is outlined. A model for a reliable business is introduced in which key processes are actively monitored to ensure the business remains responsive to stakeholder requirements into the future.

Keywords: active monitoring; business process management; business reliability; process monitoring. (search for similar items in EconPapers)
Date: 1999
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbpma:v:1:y:1999:i:2:p:186-199

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