Improving job performance of realtors in Taiwan: a view from leader-member exchange quality and job stress

Min-Jon Kuo, Dauw-Song Zhu, Yu-Chin Hsieh and Chien-Chien Hsu

International Journal of Business Performance Management, 2021, vol. 22, issue 4, 339-362

Abstract: The current study investigates the impact of leader-member exchange (LMX) quality and job stress on employees' job performance and turnover intention, specifically in the context of the real estate industry. The effective sample contained 253 realtors affiliated with registered chain real estate companies in Taiwan. Structural equation modelling was employed to test the proposed model. The results indicated that high LMX quality had a direct impact on the realtors in terms of reducing their job stress and intention to quit and enhancing their job performance. Reducing the realtors' job stress directly could also improve their job performance and diminish the intention to quit. A leader incorporating personalisation to develop strong bonds with subordinates can help employees cope with job stress and perform optimally while aiding employee retention in the context of the real estate industry. The discussion may proffer a long-term perspective for real estate firms to overcome the current predicament.

Keywords: real estate; realtor; job performance; LMX quality; job stress; turnover intention; Taiwan. (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbpma:v:22:y:2021:i:4:p:339-362

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